WhatsCompany Terms of Use

Last updated: 02/01/2026

1. ACCEPTANCE OF TERMS

By hiring, accessing or using any service from WhatsCompany LTDA Systems, including the WhatsCompany, MultiAtendimento, NikiBot Assistant IA, APIs, integrations and other features made available, the user declares that he has read, understood and fully agreed to these Terms of Use.

2. ON SERVICES

WhatsCompany provides solutions for business communication, service, automation and management, including:

• MultiAtendimento for WhatsApp;
• Artificial Intelligence Assistant;
• CRM and Kanban;
• reports and metrics;
• Integrations and automations;
• APIs for developers;
• Integration with Google Schedule and other user authorized services.

3. CADASTRY

For use of services:

• full name;
• telephone;
• E-mail;
• CPF or CNPJ;
• Information required for billing and tax issuance.

The user declares that he will provide true, complete and up-to-date information.

4. ACCEPTABLE USE

It shall be prohibited to use the services for:

• illicit activities;
• sending spam;
• fraud or attempted fraud;
• reverse engineering;
• unauthorized access;
• activities that compromise the safety or stability of the platform.

5. INTERRUPTIONS AND MANUTENTIONS

WhatsCompany may carry out preventive, corrective or emergency maintenance to ensure the stability and security of services.

6. PAYMENTS

The services are charged according to the contracted plan and the current table at the time of hiring.

New contracts may have different values than previously practiced.

7. TAX NOTE

The Fiscal Note will be issued after confirmation of payment by the financial institution responsible for processing the collection.

8. RIGHT OF RELATIONSHIP

The consumer may request cancellation and refund within 7 (seven) days of hiring, as applicable.

9. INADIMPLENCE

• After 1 (one) day of delay, the services may be suspended.
• After 5 (five) days of default, the account may be closed.
• Data can be removed from active environments, respecting legal and operational obligations.

10. MULTS AND INTERESTS

In case of delay:

• 2.00% fine on the due value;
• Interest on late payments of 0.033% per day, calculated for the day.

11. REAJUST OF VALUE

Direct customers may have their values adjusted annually, using IPCA or other applicable economic index as reference.

WhatsCompany may perform extraordinary adjustments when there are significant changes in operational costs, infrastructure or legal requirements.

12. WHITE LABEL REVENUE PLAN

The White Label plan allows use of the platform with its own visual identity.

General conditions:

• Free message storage for up to 30 days;
• 1 instance of WhatsApp included;
• additional collection for extra instances;
• Additional collections may occur for excess storage, APIs and special features.

13. ARTIFICIAL INTELLIGENCE CREDITS

The consumption of Artificial Intelligence depends on credits linked to OpenAI or other suppliers.

Credits are not included in the plans unless expressly informed.

14. EXCESSIVE AND OVERCHARGE USE

WhatsCompany can monitor technical indicators to ensure stability and security.

In situations of excessive use or compromising the operation of the platform, measures such as:

• temporary limitation of resources;
• suitability of use;
• Plan migration;
• extraordinary adjustment;
• preventive suspension.

15. INTELLECTUAL PROPERTY

Unauthorised use of:

• name WhatsCompany;
• logos;
• marks;
• visual identity;
• systems;
• protected content.

Misuse may result in judicial and administrative measures.

16. DIRECT AND INDIRECT REVENUE

These Terms also apply to:

• end customers;
• direct resales;
• indirect resales;
• affiliates;
• business partners.

17. OUT

The Forum of the Araruama District/RJ is elected to resolve any disputes arising from these Terms.

18. COMPANY DATA

Managing Company:
WhatsCompany LTDA Systems
CNPJ: 11,460.809/0001-12

Financial undertaking:
Finanbox Online Recovery Systems LTDA
CNPJ: 49.033.580/0001-02

Contact:
contact@whats. company
https://whats.company